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1. What type of library research service(s) did you request?

 Citation Checking
 (7%) 
 
 Citation Report
 17 (40%) 
 
 Literature Search
 14 (33%) 
 
 Patent Search
 (0%)  
 Indexing & Taxonomy
 (2%) 
 
 Publication Impact Report
 (5%) 
 
 Other
 (14%) 
 

Total: 43

2. If you answered Other above, please briefly describe the library research service(s)/product(s) you received:

 Our division director had 10 staff that he wanted citations searches - 5 full citations and 5 pub searches only. The response I received was immediate and have done a terrific job. Thank you very much!
 (8%) 
 
 Citation report for articles related to hydropower
 (8%) 
 
 I use the library a lot and they do good work. I'm note for which exact service this is for. It would be helpful to provide staff with a description of what was requested.
 (8%) 
 
 I asked Justin Day to provide an overview of all library services to the interns and summer teachers. I especially wanted him to show them Primo, Web of Science and other search tools.
 (8%) 
 
  A citation report for the ARC Inititiatve.
 (8%) 
 
 In addition to the citation search report, I often ask the library for individual journal articles that we do not have a subscription for.
 (8%) 
 
 Citation checking and reformatting the report's Reference section per Chicago Manual of Style guidelines.
 (8%) 
 
 Check on staff members publications. Look for missed publications
 (8%) 
 
 In the last month, I have asked for help answering difficult questions about national labs as well as scientific awards, an H-index and publication report or two, and ideas into how to best help scientists have their papers accepted by Nature journals.
 (8%) 
 
 Awards searching, publications searches, and general support.
 (8%) 
 
 Determining number of BES-funded publications in 2016; determining number of Ph.D. thesis involving BES; determining award options for staff.
 (8%) 
 
 We needed a list of all publications this fiscal year in a particular sector.
 (8%) 
 

Total: 12

3. How did this/these service(s) measure against your expectations?

  
Below Expectations
Met Expectations
Exceeded Expectations
(%)0215721
Improve quality of research
   
 
 
 
 
 
 123N/A
(%)221677
Provide new information
 
 
 
 
 
 
 
 
 123N/A
(%)010900
Timeliness of receiving the product
   
 
 
 
  
123N/A

Total: 42

4. If this/these service(s) met or exceeded your expectations, briefly describe the value added.

 I was able to quickly get the documents I requested and then also get them re-scanned at a higher quality to assess the images. Having the information (especially in higher quality images than is typically available) allowed me to draw the conclusions I needed to move forward with my work. It may also give me a competitive edge over others that didn't have access to the higher quality scan documents.
 (6%) 
 
 This was first time I used the library for a formal literature review. I expected to receive a list of references. Instead, after providing a 5-10 minute description and a few examples of what I was attempting to accomplish, I received an amazing catalogue of references, pre-sorted into very useful categories. I also received an effective tutorial on the use Endnotes, and a number of useful suggestions on how to proceed with my project.
 (6%) 
 
 Mary Frances Lembo is my go-to person for all citation reports. Her father was ill and she was out of town. She responded to my request asking if it was urgent so she could hand it off or address as time permitted. Despite her personal situation she completed the task in what I would consider to be reasonable time (for someone who is on-site and doing their job as normal). Considering she was out, this was crazy quick responsiveness. It's part of the reason she is my go-to person.
 (6%) 
 
 We used this information in an all staff meeting, it was surprisingly hard to find! The library staff was tremendously helpful
 (6%) 
 
 I asked for a revised citation report to submit an updated promotion package for one of my staff. This was done with a very quick timeline and in a very professional manner!
 (6%) 
 
 Exceeded. Quick and very responsive when I had questions. They are pretty awesome and they did a great job for us. We had many reports and searches we needed. Great work and thanks!
 (6%) 
 
 asked for quick turnaround and got it
 (6%) 
 
 My teachers attended the overview of library services provided for the summer interns. But they only came away with the skills of how to assess publication impacts, not how to do the literature search needed to maybe lead to a publication sometime down the road. While publications are important to the lab, we still have to know our audience. It was very worth my while to bring Justin in to cover the skills they needed. But other interns lost out.
 (6%) 
 
 In general, I've been pleased with turnaround time in getting a journal article. For the cited reference search, the timeline was clearly communicated ahead of time and those expectations were met.
 (6%) 
 
 The response was almost immediate and I received reports that were helpfull for the project.
 (6%) 
 
 Found additional facts for some of the references that were missing. Great job!
 (6%) 
 
 Justin Day, Mary Frances Lembo, and Tomiann Parker always went above and beyond to get me answers and present them in a complete, logical way.
 (6%) 
 
 The bibliography citation report saved the project engineers several days of time thereby allowing them to finish the technical aspects of the report in a timely manner. The bibliography was then reviewed, edited, and attached to the overall report as a completed item.
 (6%) 
 
 got us info we needed quickly
 (6%) 
 
 I've always gotten a careful analysis of my needs and a helpful response. In addition, Tomiann and Mary Frances have always made me feel like a valued client.
 (6%) 
 
 Appreciate how quickly she ran the report under strict deadline. However, and this wasn't her fault, the new interface with information release fails to return the right publications. She found approximately a dozen. We knew that was far too low. We took the laborious process of searching by each project number and returned more than 200. Please consider adding a field to search by Sector. All major annual reports across the lab have this requirement, and the time it takes to compile the numbers by hand is costly.
 (6%) 
 
 Must have valid and defensible lit search reports for national award nominations. This service is needed for our scientists/engineers to be competitive
 (6%) 
 

Total: 17

5. Estimated number of hours saved by using this/these service(s) for this project.

 1-2
 (15%) 
 
 3-5
 12 (35%) 
 
 6-10
 (12%) 
 
 11-20
 (21%) 
 
 21+
 (3%) 
 
 countless - I can't do it.
 (3%) 
 
 not sure
 (3%) 
 
 immeasurable
 (3%) 
 
 None. We had to do it ourselves.
 (3%) 
 
 I couldn't do this on my own
 (3%) 
 

Total: 34

6. Estimated project budget dollars saved by using this/these service(s).

 $150 - $300
 (18%) 
 
 $301 - $750
 12 (36%) 
 
 $751 - $1,500
 (21%) 
 
 $1501 - $3,000
 (9%) 
 
 $3,001+
 (0%)  
 no idea
 (3%) 
 
 not sure
 (3%) 
 
 immeasurable
 (3%) 
 
 Cost us 6 hours of an admin's time to hand run the queries.
 (3%) 
 
 na
 (3%) 
 

Total: 33

7. Would you recommend this/these service(s) to a colleague?

 Yes
 39 (98%) 
 
 No
 (3%) 
 

Total: 40

8. Additional comments about library research services?

 I think it is an essential service that is likely not utilized by staff as much as it should be.
 (7%) 
 
 Justin is outstanding at what he does.....it was a pleasure working with him, and will continue to do so in the future!
 (7%) 
 
 love the ease of getting the job done and done right!
 (7%) 
 
 It would be hard for me to estimate how many hours or money I saved. I know it would've taken me days to do this, which I've never done before, so add more days to that. They were quick and helpful. Priceless!
 (7%) 
 
 I love the new Information Release! I look forward to seeing Phase 2!
 (7%) 
 
 I consulted library services for this report because I am a project coordinator and have NO clue as to what the purposed of a citation report is. I was the messenger in support of my team.
 (7%) 
 
 Mary Frances rocks!
 (7%) 
 
 I'm a Tech Editor. I had to "sell" the researcher the idea of hiring a Librarian to do this work. Deadlines and budgets are very tight on many projects, but this time I was lucky that the project allowed me to subcontract out this portion of the work. It worked out very well! Thank you.
 (7%) 
 
 The search in question was done by the library at the request of my manager. Frankly, I could have done it myself, and I think the more junior staff on the team should have been invited to do their own--to get them into the habit. The library search was done quickly and effectively, and I would have done no better. So perhaps we saved some dollars. I am about to ask the library for help with finding a couple of documents I have failed to locate -- in my opinion, it is here that the library service is essential and unbeatable.
 (7%) 
 
 Thanks for the support. It was valuable and much appreciated. Mary Francis was awesome to work with and I would request her help in the future.
 (7%) 
 
 Tomiann and Mary Frances deserve large bonus checks!
 (7%) 
 
 Again--not her fault. Your system does not allow us to gather the information we need. PNNL's grade (and fee) from DOE requires various Sectors and organizations to compile lists of publications to show value. We need a system that allows us to make these queries easily. Thank you for your consideration.
 (7%) 
 
 Very happy with the timely and valuable assistance!
 (7%) 
 
 This is a specialty service that is undervalued until you need it. I am grateful the Lab continues to have this service for our S&E's and Management
 (7%) 
 

Total: 14